534051 07511
T&C
The small print.
ExecutiveVA's Terms and Conditions:
Confidentiality
ExecutiveVA regards security and confidentiality of data and information to be of utmost importance.
In the event of a client making available confidential information relating to its business, clients or customers, ExecutiveVA will maintain the confidentiality of such information, and will not disclose it to any third parties whatsoever. Furthermore, except in so far as such matters are properly in, or come into the public domain, ExecutiveVA agrees to keep secret and confidential all matters as agreed in our signed Contract.
ExecutiveVA agrees to keep confidential during the term of our signed Contract and after its termination, all direct or indirect information it has had access to during the agreement.
ExecutiveVA is registered under the Data Protection Act.
Terms of working
Services will be delivered by ExecutiveVA over agreed days/hours, specified by us and agreed with the Client. Normal working times for ExecutiveVA are 9am to 5pm Monday to Friday. Availability outside these hours cannot be guaranteed without agreement in advance, and work outside those availability hours can be subject to additional work surcharges.
ExecutiveVA take UK Bank Holidays and between Christmas and New Year off each year. Should a Client have urgent work to be undertaken during these times, please consult us.
All Client work requests should be submitted to leyla@executiveva.co.uk to ensure ExecutiveVA can schedule and track all work.
ExecutiveVA aim to respond to Client enquiries via email and/or phone by next working day. We have offsite back-up for all data and up to date anti-viral software. The client retains responsibility for ensuring their own virus protection is up to date. ExecutiveVA work only with UK based clients due to insurance purposes.
ExecutiveVA hold no obligation complimentary discovery calls for new clients to find out more about ExecutiveVA, our services and charges. Thereafter, once contracted, client phone calls and meetings are charged at the hourly rate or deducted from the retainer.
Clients are required to fully brief ExecutiveVA of their requirements, passing on any necessary, passwords, templates, access to files and information before work commences.
Payment
The client will pay the fees and adhere to the fee process as outlined in our signed Contract. Fees are commensurate with the level of skill and professional expertise of ExecutiveVA. Payment will be made by adhering to the payment terms upon receipt of an invoice from ExecutiveVA. Late payment of any invoices is subject to a surcharge of 2% per month, in accordance with our rights under the Late Payment of Commercial Debts (Interest) Act 1998.
ExecutiveVA reserves the right to halt services and not to return any work should Client invoices be unpaid.
Costs incurred during the course of the work will be charged to the Client. These may comprise, none standard telephone charges (e.g. premium or international), postage, major printing costs and travel expenses. They will be charged at cost and shown separately on our invoice.
Disclaimer
The client will remain responsible for checking work which we return and raise any general queries forthwith thereafter within 48 hours. General queries raised within this time will be amended for free.
ExecutiveVA will not be liable for any losses the Client might sustain arising directly or indirectly from our completed work save in so far as the same arises directly from ExecutiveVA’s negligence.
ExecutiveVA will not be held responsible for any loss, damage or theft of documents, equipment or any items relating to tasks during transit to and from our premises.
ExecutiveVA reserve the right to make any changes and corrections to these Terms.
Privacy Policy
1. INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.executiveva.co.uk, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
By providing us with your data, you warrant to us that you are over 13 years of age.
Leyla Hayes-Wright at ExecutiveVA is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our details are:
Full name of legal entity: Leyla Hayes-Wright, trading as ExecutiveVA
Email address: Leyla@executiveva.co.uk
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at leyla@executiveva.co.uk
2. WHAT DATA DO WE COLLECT ABOUT YOU
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:
- Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
- Contact Data may include your billing address, delivery address, email address and telephone numbers.
- Financial Data may include your bank account and payment card details.
- Transaction Data may include details about payments between us and other details of purchases made by you.
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Usage Data may include information about how you use our website, products and services.
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
3. HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
- order our products or services;
- create an account on our site;
- subscribe to our service or publications;
- request resources or marketing be sent to you;
- enter a competition, prize draw, promotion or survey; or
- give us feedback.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
- analytics providers such as Google based outside the EU;
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- Where we need to perform the contract between us.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at leyla@executiveva.co.uk.
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at Leyla@executiveva.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Marketing communications
You will receive marketing communications from us if you have:
(i) requested information from us or purchased goods or services from us; or
(ii) if you provided us with your details when you entered a competition or registered for a promotion or free resources; and
(iii) in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at leyla@executiveva.co.uk at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at leyla@executiveva.co.uk.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers (such as our CRM, contract signing software, back-up cloud server, for example) are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at leyla@executiveva.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at leyla@executiveva.co.uk.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
11. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below.
Cookie Notice
This website, along with most others, makes use of cookies. Cookies are pieces of information that a website transfers to a file stored on your computer hard disk drive or solid state storage inside your tablet or smart device. Cookies have been around and in use almost as long as the internet itself. They have many uses: They enable users to navigate websites easily, play multimedia files such as audio or video, submit contact forms and enable website developers to tailor content to fit the needs of visitors who have accessed the site previously. They also help to improve user experiences by displaying the version of the website most appropriate for the particular device the visitor is accessing the website with. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be.
None of the cookies used on this website collect or transfer personally identifiable information about you, contain viruses, nor could they in any way cause damage your computer, tablet or smart device.
We are legally obliged to inform you about Cookies being used on the website. However, in line with our policy of being completely open and transparent, we also wish to go a step further and tell you exactly how the cookies we use work as well as the purposes of other code that runs on this website and what information can be collected and seen by both us and third parties.
We use software called Google® Analytics which uses cookies to allow us to analyse statistics about the website, such as whether you accessed the site directly or through a search engine and any search terms used. This is what is known as a third party cookie. You can read more on the cookies used for Analytics on Google's Privacy site:
https://support.google.com/analytics/answer/6004245
This information is simply used to help us make sure customers are getting to the website in an effective way. Analytics will record your IP address and location which makes it possible for both us and Google to see the town and country you are accessing the website from as well as the time it occurred but it does not allow us to identify you beyond that information.
To opt out of Google Analytics for all websites, go to:
https://tools.google.com/dlpage/gaoptout
We last updated our Privacy and Cookie Policy on 21st May 2020.
Accessibility
We have made every effort to make the ExecutiveVA website easy to use for everyone, no matter what browser you choose to use, and whether or not you have any disabilities.
Maintaining an accessible site is an ongoing process and we are continually working to offer a user friendly experience. However, if you have any problems using this website please contact us.
This website links to documents and files in a number of formats. You may need special software to read some of these files.